FAQs & Help

Heat pumps usually can vary depending on the manufacturer and model. Many only cover parts only.

At Ideal Heating, our heat pump warranties cover full parts and labour for your peace of mind. Installers should ensure customers are aware of the warranty terms and conditions.

For further information, always check product T&Cs.

Your installer will ensure that the heat pump specified is correctly sized to account for the range of temperatures commonly seen in your local area.

Our Logic Air Heat Pump comes in four versions, 4kW, 5kW, 8kW and 10kW.

A heat pump offers a number of benefits, including high efficiency, reduced carbon emissions, low maintenance, loan eligibility and more.

Air source heat pumps are compatible with most home types, requiring much less outdoor space than their ground source counterparts. You can make your home more suitable for a heat pump through steps such as insulation and installing more modern radiators.

All heat pumps require servicing annually, and you can book a service with one of our engineers today.

Heat pumps rely on heat from the outside air, so you may be concerned that they will not work in Winter. However, the refrigerant liquid in your heat pump is so sensitive that even the tiniest traces of heat in the air can boil it.

You can understand how well your heat pump will work in different seasons by looking at the SCOP, or the seasonal coefficient of performance, which takes into account how seasonal changes affect the efficiency of your heat pump.

A heat pump is a heating system that extracts heat from the air, ground, or water and transfers it into a building to provide warmth. It operates on the principle of refrigeration, absorbing heat from a low-temperature source, compressing it, and releasing it at a higher temperature.

Heat pumps generally require less maintenance than conventional heating systems. However, to ensure optimal performance and a longer lifespan, regular checks and servicing by qualified professionals are recommended.

Heat pumps work in both warm and cold temperatures. Modern models have advanced technology which is designed to ensure they operate effectively even in very cold conditions.

On your mobile device, ensure the location settings are set to allow usage at all times for the Halo App.

If your smart interface is fitted into the boiler, please ensure the 8pin connector is secure and the boiler power is turned on. If your Smart interface is connected externally from the boiler in a bracket, please ensure the 8 pin connector is secure and that the black power supply is plugged in, turned on and connected to the bracket.

Please press the pin reset on the front of the Smart interface. This should reset the unit. If this does not work, please turn the power off to the boiler for 5 minutes. This will fully reset the unit. If your smart interface is installed externally from the boiler, unplug the power supply for 5 minutes.

Please press the pin reset on the front of the Smart interface. This should reset the unit. If this does not work, please turn the power off to the boiler for 5 minutes. This will fully reset the unit. If your smart interface is installed externally from the boiler, unplug the power supply for 5 minutes.

This indicates that the Smart interface is currently in the Identify mode accessed by a short press of the pairing button. To exit this mode just press the identify button again.