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Help Guides
- What does L5 mean?
This means there is a problem with the return. To reset this, turn the boiler off at the wall (fuse spur) for a couple of seconds then back on again. If the boiler fails to operate then please contact Ideal or alternatively a Gas Safe Registered Engineer if outside of the warranty period.
- What does it mean when the 'C' is displayed on the boiler screen?
When 'C' is displayed on your boiler screen it means the boiler has a central heating demand. Still need further guidance with your Ideal boiler. Why not browse our boiler help guides or call our Technical Support team on +35319617700.
- How do I reset to remove my service message?
On the older range of Ideal boilers, you can reset your boiler to remove the service message by holding the mode dial in the reset position for 3 seconds.
For the newer range of Ideal boilers, such as Logic IE and Vogue MAX IE ranges, this can be done by either pushing the reset button underneath the display, or going into the menu settings on the display.
If you’re still having problems with resetting your boiler then please take a read of the user guide for your specific appliance or call our Technical Support team on 01482 498660.
- How do I re-set my boiler controls after changing the batteries?
On the PRT3 the reset button on both the transceiver unit in the front of the boiler and the one on the programmable room thermostat itself should be held in for 5 seconds and the unit left next to the boiler for 15 minutes to pair. On the new touch programmer this should happen automatically but can take up to 15 minutes also.
- What does it mean when the '0' is displayed on the boiler screen?
“0” informs you that the boiler is in standby and not receiving a demand from either the hot water, or central heating.
- How do I get a new installation/user manual?
These are available to download in the form of a PDF file from our website free of charge. These can be found here.
- What is optimisation mode?
This feature provides for greater comfort and economy of operation. The boiler will be switched on earlier than the programmed heating on time. This provides for the for the room temperature to be achieved at the programmed heating on time, rather than some time afterwards. The boiler will automatically only use the minimum energy required in order to achieve the desired room temperature.
- How do I ensure my pipes don’t freeze in the cold weather when I am away?
Your Ideal boiler and Touch Control both have frost protection technology. However, if you have any concerns over sections of your central heating system (this could be that you have pipes running through a garage for example) the best thing to do is to consult and installer ref fitting a pipe thermostat, this should ensure that pipe temperatures remain above freezing in most conditions.
- What does it mean when 'D' is displayed on the boiler screen?
When 'D' is displayed on your boiler screen it means your boiler has fired up for a hot water demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on +35319617700.
- Why can't I get hot water?
If you’re unable to receive hot water from your boiler, there are two different methods to follow depending on the type of boiler you own.
Combi Boilers: On an Ideal Combi boiler you should firstly check that the hot water temperature is turned up on the front. From here, you should check that the isolation valve underneath the boiler on the cold mains pipe is vertical/open. If this still doesn’t solve your problem it is likely there is an issue within the appliance.
Heat only & System Boilers: On either a Heat only boiler or a System boiler, if the central heating works and the hot water does not then this is likely a system problem; possibly a zone valve not operating. If neither of these methods solves your problem, then please call our Technical Support team on +35319617700.
- How do I prepare my home for a boiler installation?
From finding the perfect boiler for your home, understanding the various types of boilers and preparing your home for an installer, there are a few important steps you need to take to ensure your home is ready for a new boiler installation.
- How often do I need to service my boiler?
The answer to this depends on how your boiler is used. It requires servicing annually, which for the vast majority of installations is fine.
If you have a boiler installed or used for an unusual application, which means the boiler is operating more than expected, it may require servicing more frequently. However, for normal use, annual servicing is sufficient.
- How do I find out how old my boiler is?
If you need to find out how old your boiler is, you can check the installation manual; your installer will have completed the Benchmark Certificate.
If this is not available, you can also determine the age of your boiler by calling our Customer Service team on +35319617700. From here, you can quote the boiler serial number, which can be found either underneath or on top of your boiler, depending on your specific appliance.
- What does pre heat mean?
‘Pre-heat’ is a function that is designed to provide you with instant hot water when required. It works by infrequently heating the plate heat exchanger so that when hot water is requested it is already heated. This feature is not compulsory however, if not selected can take a few minutes before the hot water is at the appropriate temperature.
- What controls are compatible with my boiler?
Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.