Industry leading customer support

We are committed to delivering the highest level of customer support.

Experts together with over 140 years experience of heating and hot water, we know how important confidence and trust are to our customers.

Delivering industry leading customer support is our promise to you, which is why our Ireland based contact centre is open 5 days a week.

If your query cannot be resolved over the phone, we have a team of Service Engineers all over Ireland to ensure we provide a rapid response typically the same or next day.

For boiler, boiler cylinders, heat pump, heat pump cylinders and control box customer and technical support, please contact Ideal Energy.

Ideal Energy Customer and Technical Support +35319617700

Opening times

Monday – Thursday: 8:00am – 5:00pm
Friday: 8:00am – 4:00pm
Closed for lunch: 1:00pm – 2:00pm

For Halo and Halo Air customer and technical support, please contact us at Ideal Heating.

Ideal Heating Halo Customer and Technical Support 01482 498660

Opening times

364 days a year

Monday – Friday: 8:00am – 6:00pm
Saturday: 8:00am – 4:00pm
Sunday: 8:00am – 12:00pm
Bank holidays: 4:00pm
(closed Christmas Day)