FAQs & Help

This indicates that your Halo thermostat has lost connection with the smart interface. Ensure the smart interface has power and that the distance and location advice in the user guide has been followed.

If problems persist, please call our customer services team on 01482 498660

Press the right-hand button to enter the mode menu, scroll to select OFF and push the dial to confirm.

If you have the Halo Combi Wi-Fi control you can also turn the heating off remotely in the Halo app, simply tap the mode lozenge which is in the centre just below the temperature ring and select OFF from the pop-up menu.

If a spanner is visible on the screen of your Halo it indicates that your boiler is due a service. If the spanner is grey your service is due in 60 days, if it is amber your service is due within 30 days, if it is red your fault is due now or overdue.

To remove a home or device, simply click on the appropriate system status box and then tap on the Smart interface. You should now be able to delete the device.

Using your Google home app, go into settings and click on "Works with Google" Search for Ideal Halo and select it.

It will ask you to log into your Halo app to link them. This will let you assign your Halo to a room and enable control.

I have had a new broadband/fibre router, new broadband/fibre provider, or changed Wi-Fi password Wi-Fi Network.

The Smart interface can take up to 30 seconds to show in your Wi-Fi network list.

In a normal situation, the Smart interface is powered by the boiler directly. The Halo control is powered by 4 x AA batteries. If your installation requires a smart interface bracket, The power is supplied by a 24v mains adapter.

Your Halo will come with a pre-set schedule. To alter this go into the Timed Heating Schedules section in the menu. For more information on how to alter a schedule either refer to the user guide that came with the Halo and is also available online at idealheating.ie.

If you have the Halo Combi Wi-Fi control you can alter the schedules in the Ideal Halo app.

Your Halo will come with a pre-set schedule. To alter this, go into the Timed Heating Schedules section in the menu. For more information on how to alter a schedule either refer to the user guide that came with the Halo and is also available online at idealheating.ie.

If you have the Halo Combi Wi-Fi control you can alter the schedules remotely in the Ideal Halo app.

In Auto mode turn the dial to the required temperature, the temperature will then remain at this new target until start of the next scheduled event. To maintain the current target temperature for longer than is scheduled push the dial to bring up a pop-up menu, select the number of hours you would like to extend the current heating period by turning and pushing the dial.

If you have the Halo Combi Wi-Fi control you can also override the target temperature or extend the heating period (pus hours) remotely in the Halo app. To boost your heating simply turn the dial or press the plus button to the required temperature, the temperature will then remain at this new target until start of the next scheduled event. To maintain the current target temperature for longer than is scheduled press the plus hours icon on the home screen to bring up a pop-up menu, select the number of hours you would like to extend the current heating period by.

In manual mode turn the dial until the desired target temperature is shown on the screen.   In Auto mode turn the dial to the required temperature, the temperature will then remain at this new target until start of the next scheduled event.  An override icon will then show on the screen.   

If you have the Halo Combi Wi-Fi control you can also override the target temperature remotely in the Halo app. To change the target temperature simply turn the dial or press the plus / minus button to the required temperature, the temperature will then remain at this new target until start of the next scheduled event. An override icon will then show on the screen.

To lock the screen to avoid any adjustments simply press the 2 buttons at the same time until the padlock icon appears. To remove the lock, press the 2 buttons together again until the icon disappears.

This means there is a problem with the return. To reset this, turn the boiler off at the wall (fuse spur) for a couple of seconds then back on again. If the boiler fails to operate then please contact Ideal or alternatively a Gas Safe Registered Engineer if outside of the warranty period.

• Reset the boiler

• If this does not fix the problem, contact us on +35319617700, quoting Error Code L6.