+35319617700
Warranties & Certification
- What is covered under my manufacturers warranty?
Any manufacturing issues within the appliance itself that have originated from the system. For full information on our manufacturers warranty please visit the terms and conditions on our website.
- Does my manufactures warranty cover all controls?
Any of our own control units such as the PRT3 or the Touch programmer will mirror the boilers warranty if they are purchased and installed at the same time. Unfortunately, any other manufacturers control units would not be covered by us.
- What warranty does my programmer have?
Our Touch programmers come with a 12 month warranty as standard however when installed at the same time as the boiler, the Touch can have up to 5 years.
- I have not received my Gas Safety Certificate?
Contact the company that fitted your boiler. They will be able to request your Gas Safe certificate from our Connect loyalty scheme or directly through Gas Safe.
- Can I extend my manufacturer’s warranty?
We offer a range of options to extend the warranty on your Ideal boiler. To discuss the options and decide upon the right choice for you please contact our Customer Services department on +35319617700.
- What is covered under my manufacturer’s warranty?
Any manufacturing issues within the appliance itself that have originated from the system. For full information on our manufacturer’s warranty please visit the terms and conditions on our website.
- What options are available to me if my boiler is out of warranty?
In the event that your boiler is out of warranty and requires a service or repair, we provide a range of protection plans to best suit you. For more information contact our Customer Service department free on +35319617700.
- Does my boiler warranty cover my system?
No, the manufacturer’s warranty only covers manufacturing issues with the appliance. If there are any problems with your system, such as radiators or pipework, you should contact the installer who fitted the boiler system. Alternatively, you can arrange system cover to run alongside your warranty. We offer this, as well as other protection plans. To find out more contact our Customer Service Department on +35319617700.
- What happens if I fail to register my boiler for warranty on time?
To qualify for the full guarantee the boiler must be registered within 30 days of installation. Should this condition not be met, the period of guarantee will be reduced to 12 months from the date of installation.
- How do I register my boiler for warranty?
There are a few different ways you can register your free boiler warranty, which needs to be done within 30 days of installation.
Installers can log in or sign up for a Connect loyalty account and earn points for every eligible product registered through your account - visit InstallerConnect.com to learn more.
Call our Customer Service team on +35319617700.
- How do I find out how old my boiler is?
If you need to find out how old your boiler is, you can check the installation manual; your installer will have completed the Benchmark Certificate.
If this is not available, you can also determine the age of your boiler by calling our Customer Service team on +35319617700. From here, you can quote the boiler serial number, which can be found either underneath or on top of your boiler, depending on your specific appliance.
- Can I extend my manufacturers warranty?
We offer a range of options to extend the warranty on your Ideal boiler. To discuss the options and decide upon the right choice for you please contact our Customer Services department on 01482 498660.