General Enquiries

Currently no, however we are continually developing Touch Connect and plan to integrate with other connected devices in the devices in the very near future.

Currently no, however we are continually developing Touch Connect and the Touch Connect app to keep up with your everyday life.

Check your notification settings by going to Menu – Settings – Notification Settings – select required toggle switch.

Push notification only requires a small amount of data, 4kb at a maximum.

Grey – Touch is either set to ‘off’ or is not in a timed on period

Blue – Touch is ‘on’ and the set point is below 19°C.

Yellow – Touch is ‘on’ and the set point is between19° - 24.5°C.

Red – Touch is ‘on’ and the set point is above 25°C.

Currently no, however we are continually developing Touch Connect and plan to integrate with other apps in the very near future.

If This Then That (IFTTT) is a web-based service that allows users to create chains of simple conditional statements called applets. An applet is triggered by changes that occur within another web application such as Facebook, Instagram, Pinterest, Gmail etc.

There is a product selector tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

This certainly should be filled in, or a record of readings taken from the boiler be left on site by the gas safe registered Engineer performing the service, If we carry out your service, you can request this to be filled in if you wish but all of these details are logged on our system by the Engineer whilst he is on site.

Ideal Energy opening hours:

Monday – Thursday: 8:00am – 5:00pm

Friday: 8:00am – 4:00pm

Closed for lunch: 1:00pm – 2:00pm

Ideal Heating opening hours:

364 days a year

Monday – Friday: 8:00am – 6:00pm

Saturday: 8:00am – 4:00pm

Sunday: 8:00am – 12:00pm

Bank holidays: 4:00pm (closed Christmas Day)

For boiler, boiler cylinders, heat pump, heat pump cylinders and control box customer and technical support, please contact Ideal Energy.

Ideal Energy Customer and Technical Support: +35319617700

For Halo and Halo Air customer and technical support, please contact us at Ideal Heating.

Ideal Heating Halo Customer and Technical Support: 01482 498660

The answer to this depends on how your boiler is used. It requires servicing annually, which for the vast majority of installations is fine.

If you have a boiler installed or used for an unusual application, which means the boiler is operating more than expected, it may require servicing more frequently. However, for normal use, annual servicing is sufficient.

Most programmers will either have their make or model on the front or on a drop-down panel.

The serial number is displayed on a barcoded sticker located at the top of the boiler. Alternatively, it should be present on the Benchmark certificate completed by the installer when the boiler was fitted. If you require further assistance please contact our Customer Services department on 01482 498660.

Pluming is the effect seen from the flue on modern condensing boilers, it appears as a white "steam like" discharge from the flue. It’s a result of modern high efficiency boilers running at a cooler temperature than older, less efficient boilers did. It is safe however, there are a range of flue additions to remove the plume from the area. For further advice on this please either speak to your installer or call our Customer Services department on 01482 498660.