FAQs & Help

When geolocation is active  Halo will run your preset schedules (in auto mode) or your  selected temperature (in manual mode) when someone is at home. When the last person leaves the home Halo will switch the heating to OFF. 

When the first person crosses the home boundary and returns home then Halo will return to Auto or Manual mode (whichever was set originally) and your heating will run as set.

• Hey Google, set heating to 21 degrees

• Hey Google, make the temperature 20 degrees 

• Hey Google, turn the heating on

• Hey Google, make it warmer 

• Hey Google, turn the heating off

• Hey Google, make it cooler

ErP is designed to help the EU achieve its target of reducing energy use by 20% and increasing the share of renewable energies by 20% before 2020. It will affect all space and water heaters, ensuring they meet minimum efficiency requirements, and use the same type of energy efficiency labels seen on other white goods such as fridges and freezers. Manufacturers will only be able to sell compliant products after 26th September 2015.

Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.

User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.

The serial number is displayed on a barcoded sticker located at the top of the boiler. Alternatively, it should be present on the Benchmark certificate completed by the installer when the boiler was fitted. If you require further assistance please contact our Customer Services department on 01482 498660.

Pluming is the effect seen from the flue on modern condensing boilers, it appears as a white "steam like" discharge from the flue. It’s a result of modern high efficiency boilers running at a cooler temperature than older, less efficient boilers did. It is safe however, there are a range of flue additions to remove the plume from the area. For further advice on this please either speak to your installer or call our Customer Services department on 01482 498660.

A condensing boiler is a high efficiency boiler which runs at a lower temperature than older, traditional style boilers. It recovers energy through, what is termed, 'Latent Heat'. When the burned fuel products cool they turn in to a liquid and create condensation. 

• A Combi boiler provides both heating and hot water instantly. 

• A system boiler is designed to work with a cylinder to provide hot water as it does not have the hot water heat exchanger. It contains an expansion vessel and pump allowing the boiler to be installed in a sealed system. 

• A Heat only boiler is the simplest type of boiler. It can be used on either an open vented system, which has a tank in the loft, or in a sealed system with the addition of an external pump and expansion vessel. Hot water is provided by using a cylinder.

There is a tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

Yes, for insurance purposes someone over the age of 16 needs to enter any building with the engineer and remain on site until the repair or service is complete.

Our Logic and Logic+ boilers are very similar in appearance; the major components are the same but the software and displays on the boilers are different. Our Logic boilers currently have a 2-year warranty whereas Logic+ boilers currently have 7 years. 

Please refer to Changing a Schedule in the Touch Combi RF User Guide.

6 per day over 7 days.

Turn the outer ring until the desired set temperature is shown on the screen.

Please refer to the Touch Combi RF User Guide to change or review heating schedules.