Boiler Controls
- How do I identify the make of my programmer?
Most programmers will either have their make or model on the front or on a drop-down panel.
- How do I connect my Halo up to Alexa?
Using your Alexa app, Download and link the Ideal Halo skill to your account. This will enable you to control your Halo device via Alexa.
- Is the Halo Wi-Fi freestanding?
The Halo can be wall mounted or placed on the desk stand included.
- What controls are compatible with my boiler?
Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.
- How do I set my timer up?
User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.
- How do I add a schedule to my Touch Combi RF?
Please refer to Changing a Schedule in the Touch Combi RF User Guide.
- How many schedule periods can I add to my Touch Combi RF?
6 per day over 7 days.
- How do I boost or change my heating on the Touch Control?
Turn the outer ring until the desired set temperature is shown on the screen.
- How do I view or change my heating schedules on the Touch Combi RF thermostat?
Please refer to the Touch Combi RF User Guide to change or review heating schedules.
- How do I turn my heating off on the Touch Combi RF thermostat?
Press the radiator symbol until OFF is shown on the screen.
- What does it mean if it shows a Zone 1 fault on my Touch Control?
A 'Zone 1 Fault' means that the boiler and the Touch Control have lost RF (Wireless) connection. Please see the location guidelines in the Touch Control User Guide.
- Is my Touch Combi RF compatible with non-Ideal boilers?
No, the Touch Combi RF is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Combi RF and central heating system as possible.
- Is my Touch Heat/System compatible with non-Ideal boilers?
No, the Touch Heat/System is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Heat/System and central heating system as possible.
- What do the LEDs mean on the Touch Heat/System Relay Transceiver?
From left to right;
Wireless Connection to Touch thermostat
Electrical supply to Boiler Transceiver
Opentherm connection between the Boiler and Transceiver
- What can I do if Touch Heat/System isn’t working?
Please see the trouble shooting guide in the Touch Heat/System User Guide, for further assistance please contact our customer service team on 01482 498663.











