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FAQs & Help
Information & frequently asked questions on our boilers, parts & controls.
- Is there a Touch Connect Windows App?
Unfortunately due to the discontinued support of Windows Mobile from Microsoft there is not a Touch Connect App available on Windows store.
- Is my Touch Connect compatible with non-ideal boilers?
No, the Touch Connect is only compatible with Ideal Boilers to ensure you get the greatest efficiency out of your central heating system as possible.
- What does it mean if it shows a Zone 1 fault on my Touch Connect thermostat?
A ‘Zone 1 Fault’ means that the boiler and Touch Thermostat have lost RF (Wireless) connection. Please see the location guidelines in the Touch Connect User Guide. Or if the gateway is off.
- What do the LEDs mean on the Touch Connect Boiler Transceiver?
From left to right:
Wireless Connection to Touch thermostat
Electrical supply to Boiler Transceiver
Opentherm connection between the Boiler and Transceiver
- What do the colours of the LED mean on the Touch Connect gateway?
This sequence is the initial loading sequence for the gateway:
Solid Orange
45s
Flashing Red
5s
Solid Orange
5s
Flashing green
3s
Solid Green
Continuous
Outside of the above loading sequence these are status indications of the LED light.
Solid Orange
No ethernet/internet connection
Flashing Red
Updating software
- What is an alert?
This is a notification sent to your phones home screen/notification bar or email depending on your preferences.
- What will trigger an alert?
Internet or server outage
Boiler Faults
Failed Commands (Central Heating ON/Off)
- What can I do if I forget my Touch Connect password?
Open the Touch Connect app and click [Forgotten password] then follow the onscreen instructions to reset your password.
- What happens if more than one device is using the Touch Connect App?
The System will respond to the last command sent.
- What can I do if Touch Connect isn't working?
Please see the trouble shooting guide in the Touch Connect User Guide. For further assistance please contact our customer service team on 01482 4988663.
- Will I still receive push notifications if I log out of my app?
No, to receive push notifications you need to be logged in to the app.
- Where can I find out about updates to the Touch Connect App?
Either through the AppStore or Google Play Store. The web Browser will always be the latest version, this is updated automatically.